Our Cancellation & No Show Policy
As a locally owned. small business, we solely rely on you showing up to your appointment as your appointment makes up a large portion of our full day and impacts our daily living. Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full. With that being said, please leave enough time to get to your appointment, anticipating traffic and parking.
We require a 50% deposit for all microblading and full-set lash extension appointments. Any cancellations with less than 48 hours of your scheduled appointment will result in a 100% service charge. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. All no show/cancellations will be charged for the credit card/CC total indicated in our detailed service menu.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intended to be paid with a gift card or cash. Please have your credit card ready when booking. There is an automated email appointment reminder that will go out 48 hours before your scheduled appointment as well as an automated text reminder that will go out 24 hours before your appointment. Please confirm your appointment by clicking “confirm” in the body of the email. Email and text reminders are automated, it is indicated that neither can be replied to, therefore attempting to reply to either is not an acceptable form of canceling. This is also indicated twice in the body of the email appointment reminder. Should you need to cancel or reschedule before the cancellation period- please call the spa. If your appointment has not been confirmed, we will give you a call to verbally confirm your appointment. Those are the only acceptable forms of communication for canceling/rescheduling. You will not be billed unless there is a cancellation or no show within 24 hours of your scheduled service or 72 hours of your microblading/lash extension service. Upon checkout, guests may choose their method of payment. It is the clients responsibility to read our policies, pre care, aftercare, contraindications and disclaimers, as well as all appointment reminders.
All spa packages, groups, and couples services for all clients will require a 50% non refundable retainer fee. If you must cancel or reschedule, please inform us within 72 hours of your scheduled appointment day. Any client that does not cancel/reschedule their appointment with at least 72 hours notice, will be charged for 100% of the original service. We appreciate you understanding as the continued last minute cancellations greatly affect our staff, our loyal customers and our business. Please be mindful when booking, as we hold this spot especially for you and it is extremely hard to fill an appointment with no notice.
*Please note: For your security, we do not store your full credit card information. Rather, our payment processor provides us with a secure, unique token that is encrypted and cannot be used by anyone else to charge your account.